The individuals within each group dictate the dynamics in the workplace, whether a family owned business or large corporation. Problematic interactions within the group take away from individual efficiency and affect overall productivity.
Numerous long-term tools are also outlined to improve morale and attitudes using productive approaches to problem solving, thereby reducing normal friction that does occur. This is especially important because it often determines the attitude each person chooses to approach their tasks with, and as significant, the resulting attitude that they take home. This frequently causes an aggravating cycle that is then brought back to work – a crazy-making treadmill.
Based on Rose Taylor's book Your Conflict, Your Resolution – A Practical Guide (revised 2nd Edition)Conflict Resolution Seminar Testimonials
“Rose’s presentation helped me solve numerous conflicts with associates that came up recently during a project. What specifically helped was her insight on the important use of an effective attitude, thereby helping me see that these were an opportunity to take care of the problem it caused me rather than trying to change the other’s behavior. This helped me listen to the other person openly, without rancor. The open communication resolved the conflict. I appreciate how she gave us information and then helped us practice it with some of our current conflicts.” “An enjoyable, enlightening presentation on the concept of conflict – always bringing it back to a personal level, motivating the audience to take positive action.” “Rose connected easily with the audience, imparting insight with humor, and introducing simple tools and their practical application in daily life.” “Rose has the innate talent to assess the audience and adjust the material on a moment-to-moment basis without losing the original intention of the message or idea. She exemplifies the thing she is talking about which is a real gift.”
Natasha Zellerbach, CMP, Women of Vision, San Francisco, CA
“Rose’s presentation was informative and punctuated with examples in what to do in an existing conflict. Helpful and entertaining.”
Michelle Comeau UPS Manager, San Francisco, CA
Rev. Laura Hopper, Church of Natural Grace, San Francisco, CA
Judy Tergis, Teacher, Psychic Horizons Meditation School, San Francisco, CA
Zoe Inman Director, Advanced Program of the San Francisco School of Massage, CA